Access Crisis Intervention


CommCare‘s ACI system provides confidential mental health information and services to people who are experiencing an emotional or behavioral crisis. Crisis intervention services are provided by Community Mental Health Centers throughout the region.

Toll-free telephone crisis line

Anyone in CommCare’s service area of 22 counties in northwestern Missouri can access ACI services free of charge by calling 1-888-279-8188.

For the hearing impaired and blind, services are provided through dialing 711. This service is provided at no charge through

ACI services are available 24 hours a day, seven days a week to children, adolescents and adults.

Telephone assessments

Counselors work with callers to clarify the problem and to identify the most appropriate community resources to address the crisis situation.

Warm line services

Counselors help to prevent an emotional or behavioral crisis by providing reassurance and support.

Treatment services

Callers are provided with information for accessing mental health or substance abuse services. Next-day appointments can be scheduled over the telephone for those who have urgent needs.

Mobile assessments and interventions

When a caller requires a face-to-face intervention, a mental health professional in the caller's community will arrange to meet him/her at a safe, convenient location.

Respite services

Short-term respite services may be arranged if an individual needs a change of environment in order to regain control of his or her situation.

Stakeholder Input

CommCare collaborates with the Community Mental Health Centers to encourage quality crisis services.

If you would like to participate, please call (816) 472–9012
or email us at

The Access/Crisis Intervention (ACI) system is funded through the
Missouri Department of Mental Health.

Community Mental Healthcare Providers Side Image


Comprehensive Mental Health Services, Inc.
Family Guidance Center
Heartland Center for Behavioral Change
North Central Missouri Mental Health Center
Swope Health Services
TMC Behavioral Health
Tri-County Mental Health Services